SHIPPING & RETURNS
Delivery Timescales
We are a small independent business and therefore kindly ask customers to allow approximately 3-4 working days for processing and packing of your order prior to dispatch, although we are often able to process orders much more quickly. If something is needed in a hurry please let us know and we will do our best to meet your need. We have an Express Shipping option when checking out - please select this option if you need your items quickly. Please be aware that longer timescales apply for any special made to order items, which we will advise you of when you contact us.
Delivery Methods
We will ship all items using a tracked and insured service with either Royal Mail or DPD. There may be occasions where we need to use an alternative courier, in which case you will either have the option to select your courier or we will notify you once your order has been dispatched.
UK Delivery
Standard tracked - Delivered within 3-5 working days - £3.95 (free over £100)
Express tracked - Delivered within 1-2 working days - £6.95 (free over £300)
All orders will be fully tracked and will require a signature upon delivery.
Delivered Monday-Friday (excluding public holidays)
Orders placed after 1pm on Friday, over the weekend or on public holidays will be despatched the following working day.
Please note, we do not ship to P.O. Box addresses and delivery to remote postcodes may take longer than those timescales stated.
International Delivery
European Delivery
Standard tracked delivery with signature required upon delivery
Please allow 8-10 working days for delivery
For an express delivery - please contact us at contact@surimai.com and we will provide you with a shipping price and delivery time.
Orders placed after 1pm on Friday, over the weekend or on public holidays will be despatched the following working day
Suri-Mai Jewellery cannot be held responsible for any unforeseen customs delays. Please be aware of your local custom taxes and import duties for the purchase of goods from the UK. Any customs or import duties will be the buyer's responsibility.
USA Delivery
Standard tracked delivery with signature required upon delivery
Please allow 8-10 working days for delivery
For an express delivery - please contact us at contact@surimai.com and we will provide you with a shipping price and delivery time.
Orders placed after 1pm on Friday, over the weekend or on public holidays will be despatched the following working day
Suri-Mai Jewellery cannot be held responsible for any unforeseen customs delays
Please be aware of your local custom taxes and import duties for the purchase of goods from the UK. Any customs or import duties will be the buyer's responsibility.
Returns Policy
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Items must be returned to us within 14 days (30 days for our International customers) of your order being received.
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Returns will only be accepted for items that are in perfect, unused condition and must be returned in their original packaging in order to be accepted for a return or exchange.
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Due to hygienic reasons, we do not allow for exchanges or returns on any earring product in case of change of mind. Please contact us as soon as possible if there are any issues with the item once you receive it and we can see how we can fix this for you.
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If you wish to return an unworn item (not including earrings) due to change of mind we will issue a refund for the value paid. however shipping costs are non-refundable.
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If your return is in imperfect condition, the product will be returned to the customer minus postage cost.
How to return your items
To start the returns process, please send us an email to contact@surimai.com explaining your reason for return and we will begin the process and provide the next steps to proceed with the return.
As we are a small family-run business the returns process takes a little longer to process than when you buy from a large business. We will examine and process your return as quickly as we can once it has been received. This may take 2-3 weeks, so please bear with us.
Please note, that we are unable to accept returns of earrings due to hygiene reasons.