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SHIPPING & RETURNS

Delivery Timescales

We are a small independent business and therefore kindly ask customers to allow approximately 3-5 working days for processing and packing of your order prior to dispatch, although we are often able to process orders much more quickly. If something is needed in a hurry please let us know and we will see what we can do. Please be aware that longer timescales apply for any special made to order items, which we will advise you of when you contact us. 

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Delivery Methods

We will ship all items using a tracked and insured service with either Royal Mail or DPD. There may be occasions where we need to use an alternative courier, in which case you will either have the option to select your courier or we will notify you once your order has been dispatched. Delivery times will be between 2-3 days. 

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Returns Policy

  • Items must be returned to us within 14 days (30 days for our International customers) of your order being received.

  • Returns will only be accepted for items that are in perfect, unused condition and must be returned in their original packaging in order to be accepted for a return or exchange. 

  • All returns are at the cost of the customer for change of mind.

  • Due to hygienic reasons, we do not allow for exchanges or returns on any earring product in case of change of mind.

  • If you wish to return an unworn item (not including earrings) due to change of mind we will issue a refund for the value paid minus £4.95 admin and restocking fee. 

  • Shipping costs are non-refundable.

  • If your return is deemed unacceptable or in imperfect condition, the product will be returned to the customer minus postage cost. 

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How to return your items

To start the returns process, please send us an email to contact@surimai.com explaining your reason for return and we will begin the process and provide the next steps to proceed with the return.

 

As we are a small family-run business the returns process takes a little longer to process than when you buy from a large business. We will examine and process your return as quickly as we can once it has been received. This may take 2-3 weeks, so please bear with us.

Please note, that we are unable to accept returns of earrings due to hygiene reasons.

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